Author: Fran Sharkey

— Michael N. Brown Exploring Why Operational Excellence—Not Just Technology, Reporting, or Strategy—Is Becoming Healthcare’s Greatest Competitive Advantage Healthcare organizations have never had access to more information. Electronic health records, practice management platforms, business intelligence dashboards, artificial intelligence, and advanced analytics provide unprecedented visibility into nearly every aspect of operations. From scheduling and documentation to…

— Michael N. Brown The Economics of IDR: The Questions Healthcare Leaders Should Be Asking Now As the Independent Dispute Resolution Market Matures, Healthcare Leaders Should Be Thinking Beyond Win Rates. When Congress enacted the No Surprises Act, the Independent Dispute Resolution (IDR) process was designed to accomplish two important objectives: protect patients from unexpected…